Drew-Marine

  • Field Service Representative-US

    Job Location US-FL-Fort Lauderdale
    Posted Date 3 weeks ago(1/3/2019 1:07 PM)
    Job ID
    2019-1998
    Department
    Repair Station
  • Overview

    Provides technical information to Customers to help with the install of Company products.

    Responsibilities

    Able to provide technical assistance to Customers to ensure the proper installation and operation of Company products, including

    • Expert product knowledge coupled with experience in the use and installation of product
    • Excellent verbal and written communication skills
    • Be very accurate, responsible and tactful in dealing with a multitude of customers at all levels
    • Be able to transfer product knowledge and procedures into training of support center personnel
    • Travel to training centers and product shows as necessary, to include international
    • Liaise with Production and Engineering departments in feedback and field support issues, product failures and investigations
    • Support the Repair technicians as necessary

    Qualifications

    • 2 year college or technical school; Bachelor’s preferred
    • Avionics training through civilian or military schools
    • Good Micro-Soft Office skills a must
    • Computer and website navigation skills required
    • Strong Customer service and communication skills
    • Experience dealing with aviation OEMS preferred
    • Excellent phone skills required, as well as, good organizational skills
    • Knowledge of marine and aviation products helpful

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